A DISABLED mum fears her kids could have to go without Christmas dinner after a Nationwide IT outage saw her festive food delivery cancelled.Lisa Stewart, from Bedfordshire, was left in tears after her £110 shop – including turkey and all the trimmings – was axed as she says a fault with her bank stopped the money going out of her account.
1Lisa Stewart fears her kids will have to go without Christmas dinner this year
The family’s seasonal food was due to be delivered on Tuesday but there are now no slots left to rebook – meaning they may have to go without their usual feast as Lisa’s arthritis stops her from being able to get to a shop.
Lisa spent hours trying to seek help but like thousands of other customers, the 42-year-old claims she was told the bank had no idea when the problem would be resolved.
Nationwide has since apologised for the glitch and promised customers that were charged late payment fees or similar a refund.
Lisa said: “I cried most of the morning.
“I got an email just after 11am saying [my grocery delivery] had to cancel. I went on to the Nationwide app and no payments are going in or out.
“It was my Christmas Day turkey. [My family] have three birthdays over Christmas. I ordered a birthday cake for December 27 and my turkey.
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