A LORRY driver says his daughter can’t visit him as he’s living in a van after a battle with his energy company left him homeless. Darryl Moore, from Poole, was switched to gas supplier OVO in 2020 after moving into his flat in Upton, West Yorkshire, around five years ago.
1A lorry driver locked in battle with his energy company has said making himself homeless is the easiest solutionCredit: NCJ MEDIA
As a result, his payment system switched to an online pay-as-you-go meter, connected to a smart meter in the property.
After a two-week outage, and several complaints to OVO and the energy ombudsman, it was sorted and Mr Moore, 32, had heating again.
However, on August 23 of this year Mr Moore’s gas went out again, leaving him without heating, hot water, or gas hob.
He said: “It’s absolutely freezing. It’s horrible, you can’t even wash your hands with warm water. I have an eight-month-old daughter who can’t visit because of this.
“I can’t do anything here. I have more luxury in my lorry where I have bare essentials.
‘It’s getting colder and colder and I’d like to come home to the flat I pay £1,200 a month and be warm.”
Mr Moore, who spends around two days a week at home – the rest spent on the road for his job – contacted OVO on August 29 to complain.
After eight weeks of no responses, he contacted the ombudsman again to raise a further complaint on October 4.
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This time, he received no ombudsman response and OVO told him in early November that an engineer would have to be sent out.
However, the company told Mr Moore that there were no slots available and he would have to wait.
Fed up, the lorry driver has decided to take drastic action.
Mr Moore continued: “It’s been three months and I haven’t had heating. I put in my notice to the flat today, it’s not my landlord’s fault.
“I’m moving into my camper van, where I have heating, electric, and everything. What’s the point in living in a flat where I Have it all there.
“I drive a lorry all week anyway, apart from two days, I’ll happily go to a campsite.
“It’s appalling. I’m making myself homeless and living in my campervan, this is completely unacceptable from a large company like OVO.”
An OVO spokesperson told The Sun: “We’re very sorry to Mr Moore for the shortfalls in service.
“We can confirm his meter is now working following a visit from an engineer and he’s back on supply.”
Mr Moore has since responded that he was given a manual top up code of £50, which has restored his gas for now, but that no engineer has visited the property to look at the meter.
What should I do if my gas supply is cut off?
If you are affected by the problem, check your email as So Energy should have contacted you to explain how to get reconnected.
It will call customers who don’t have an email address.
The company said: “We’ve identified the meters affected, so there’s no need to get in touch – we’re working to rectify this issue, and will have supply reconnected shortly.”
It’s a good idea to take a photo of your meter’s display as evidence of the issue.
The majority of the smart meters have been fixed by customers pressing a button that …