Ofgem tells 17 energy suppliers to improve approach to vulnerable customers

Ofgem has told 17 British energy suppliers that they must improve how they deal with vulnerable customers. The energy regulator has said that “severe weaknesses” have been identified in its review of five suppliers: Good Energy, Outfox, SO Energy, Tru Energy and Utilita.The firms had told Ofgem how they identify and keep a record of which customers are in a vulnerable situation and whether they add them to a priority register. They also set out to Ofgem whether they were offering free gas safety checks to eligible households, identifying those on pre-payment meters who are vulnerable, and providing information to customers. Ofg …
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